This is an example of a knowledge base article. Users can view articles at the Knowledge Base page of your portal, while agents can view articles at the portal or within the management interface.
SmarterTrack's Knowledge base is an online repository of articles that helps agents and customers find information and solve issues, quickly and efficiently. As a customer service tool, a knowledge base can give customers easy access to information that would otherwise require a phone call, live chat or email ticket.
The SmarterTrack help documentation provides information that can help you get started building your own article repository. This includes:
If you have an questions about SmarterTrack, please contact the sales department by emailing firstname.lastname@example.org
. During business hours, you can also start a live chat from our website
or call 877-357-6278.