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- MANUFACTURER: HEWLETT-PACKARD
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- MANUFACTURER PART NUMBER: U3520PE
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- SERVICE NAME: CARE PACK
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- MARKETING INFORMATION: REPLACE FAILED HARDWARE UNITS QUICKLY AND
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CONVENIENTLY WITH HP SERVICES' RELIABLE NEXT-DAY EXCHANGE SERVICE.
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THIS EASY-TO-USE HP CARE PACK EXTENDED WARRANTY SERVICE GIVES YOU A
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COST-EFFICIENT ALTERNATIVE TO ONSITE REPAIR FOR HP PRODUCTS.
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- SERVICE TYPE: MAINTENANCE - EXCHANGE - PHYSICAL SERVICE
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- SERVICE DETAILS: EXPRESS EXCHANGE:
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HP WILL SEND A PERMANENT REPLACEMENT UNIT FREIGHT PREPAID VIA
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PREMIUM AIR FREIGHT CARRIER TO THE CUSTOMER WHO CALLS THE HP
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CUSTOMER SUPPORT CENTER BETWEEN 8:00 AM AND 6:00 PM EASTERN TIME
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MONDAY THROUGH FRIDAY EXCEPT HP HOLIDAYS. THE REPLACEMENT UNIT WILL
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BE FREE OF MAJOR COSMETIC DEFECTS. THE CUSTOMER MUST RETURN THE
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DEFECTIVE UNIT WITHIN 3 WORKING DAYS OF RECEIPT OF THE SHIPMENT TO
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HP. IF THE FAILED PRODUCT IS NOT RECEIVED BY HP WITHIN 10 DAYS OF
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THE CUSTOMER'S RECEIPT OF THE REPLACEMENT PRODUCT THE CUSTOMER WILL
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BE BILLED THE PRODUCT'S LIST PRICE LESS ANY APPLICABLE DISCOUNTS.
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SERVICE IS LIMITED TO THE CONTINENTAL U.S. AS WELL AS RESTRICTED
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AREAS OF ALASKA HAWAII AND PUERTO RICO.
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- SERVICE AVAILABILITY: 10 HOURS/DAY X 5 DAYS/WEEK
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- RESPONSE TIME: ( NEXT BUSINESS DAY )
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- SERVICE DURATION: 1 YEAR(S)
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- PRODUCTS SUPPORTED: DESKJET 450
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