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- MANUFACTURER: CISCO SYSTEMS INC
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- MANUFACTURER PART NUMBER: CON-SNTP-ASCINC10
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- MANUFACTURER WEBSITE ADDRESS: WWW.CISCO.COM
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- SERVICE NAME: SMARTNET
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- MARKETING INFORMATION: CISCO TECHNICAL SUPPORT SERVICES SUCH AS
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CISCO SMARTNET SUPPORT HELP ENABLE IMPROVED PRODUCTIVITY AND CAN
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INCREASE OPERATIONAL EFFICIENCY BY COMPLEMENTING YOUR IN-HOUSE
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RESOURCES WITH WORLD-CLASS NETWORKING EXPERTISE. IT CAN MAXIMIZE
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AVAILABILITY AND MINIMIZE RISKS FOR SYSTEMS RUNNING MISSION-CRITICAL
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APPLICATIONS.
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- SERVICE TYPE: MAINTENANCE - PARTS & LABOR - PHYSICAL SERVICE
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- SERVICE DETAILS: SOFTWARE SUPPORT INCLUDES MAINTENANCE MINOR AND
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MAJOR UPDATES FOR YOUR LICENSED FEATURE SET WEB KNOWLEDGE BASE
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ACCESS INCLUDES A SUBSTANTIAL DATABASE OF PRODUCT INFORMATION AND A
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ROBUST SET OF TECHNICAL AND ANALYTICAL TOOLS THAT HELP FACILITATE
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KNOWLEDGE TRANSFER TO YOUR INTERNAL STAFF THE CISCO TAC HAS A
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SOPHISTICATED CALL ROUTING SYSTEM THAT QUICKLY ROUTES YOU TO THE
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CORRECT TECHNOLOGY PERSONNEL FOR EXPERT ASSISTANCE AND FASTER
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RESOLUTION NOTE: DOMESTIC RESELLERS PURCHASING FOR INTERNATIONAL
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LOCATIONS WILL BE SUBJECT TO AN ADDITIONAL FEE
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- SERVICE AVAILABILITY: 24 HOURS/DAY X 7 DAYS/WEEK
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- RESPONSE TIME: 4 HOUR(S)
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- SERVICE DURATION: 1 YEAR(S)
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- PRODUCTS SUPPORTED: CISCO ASA CSC SSM-10 INCLUDED W/ ASA SYST
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