US ONLY 8X5 NBD SVC CISCO15454 ATO ONLY

Product Specifications and Information

GENERAL INFORMATION

- MANUFACTURER: CISCO SYSTEMS INC

- MANUFACTURER PART NUMBER: CON-SNT-15454ATO

- SERVICE NAME: SMARTNET

- MARKETING INFORMATION: CISCO TECHNICAL SUPPORT SERVICES SUCH AS

CISCO SMARTNET SUPPORT HELP ENABLE IMPROVED PRODUCTIVITY AND CAN

INCREASE OPERATIONAL EFFICIENCY BY COMPLEMENTING YOUR IN-HOUSE

RESOURCES WITH WORLD-CLASS NETWORKING EXPERTISE. IT CAN MAXIMIZE

AVAILABILITY AND MINIMIZE RISKS FOR SYSTEMS RUNNING MISSION-CRITICAL

APPLICATIONS.

SERVICE INFORMATION

- SERVICE TYPE: MAINTENANCE - PARTS AND LABOR - PHYSICAL SERVICE

- SERVICE DETAILS: SOFTWARE SUPPORT INCLUDES MAINTENANCE MINOR AND

MAJOR UPDATES FOR YOUR LICENSED FEATURE SETWEB KNOWLEDGE BASE ACCESS

INCLUDES A SUBSTANTIAL DATABASE OF PRODUCT INFORMATION AND A ROBUST

SET OF TECHNICAL AND ANALYTICAL TOOLS THAT HELP FACILITATE KNOWLEDGE

TRANSFER TO YOUR INTERNAL STAFFTHE CISCO TAC HAS A SOPHISTICATED CALL

ROUTING SYSTEM THAT QUICKLY ROUTES YOU TO THE CORRECT TECHNOLOGY

PERSONNEL FOR EXPERT ASSISTANCE AND FASTER RESOLUTIONNOTE: DOMESTIC

RESELLERS PURCHASING FOR INTERNATIONAL LOCATIONS WILL BE SUBJECT TO

AN ADDITIONAL FEE

- SERVICE AVAILABILITY: 8 HOURS/DAY X 5 DAYS/WEEK

- RESPONSE TIME: ( NEXT BUSINESS DAY )

- SERVICE DURATION: 1 YEAR(S)

- PRODUCTS SUPPORTED: CISCO15454E: CISCO 15454E ATO (ASSEMBLY TO

ORDER)

WARRANTY

- STANDARD WARRANTY: NOT APPLICABLE

Specifications and Information accurate but not guaranteed.