US ONLY SMARTNET 24X7 4HR ONSITE SVC MUSTORDR:2MX/DMX 8T1TSP

Product Specifications and Information

GENERAL INFORMATION

- MANUFACTURER: CISCO SYSTEMS INC

- MANUFACTURER PART NUMBER: CON-OSP-15540K4EW

- SERVICE NAME: SMARTNET

- MARKETING INFORMATION: CISCO TECHNICAL SUPPORT SERVICES SUCH AS

CISCO SMARTNET ONSITE SUPPORT HELP ENABLE IMPROVED PRODUCTIVITY AND

CAN INCREASE OPERATIONAL EFFICIENCY BY COMPLEMENTING YOUR IN-HOUSE

RESOURCES WITH WORLD-CLASS NETWORKING EXPERTISE. IT CAN MAXIMIZE

AVAILABILITY AND MINIMIZE RISKS FOR SYSTEMS RUNNING MISSION-CRITICAL

APPLICATIONS.

SERVICE INFORMATION

- SERVICE TYPE: MAINTENANCE - PARTS & LABOR - PHYSICAL SERVICE

- SERVICE DETAILS: SOFTWARE SUPPORT INCLUDES MAINTENANCE MINOR AND

MAJOR UPDATES FOR YOUR LICENSED FEATURE SETWEB KNOWLEDGE BASE ACCESS

INCLUDES A SUBSTANTIAL DATABASE OF PRODUCT INFORMATION AND A ROBUST

SET OF TECHNICAL AND ANALYTICAL TOOLS THAT HELP FACILITATE KNOWLEDGE

TRANSFER TO YOUR INTERNAL STAFFTHE CISCO TAC HAS A SOPHISTICATED CALL

ROUTING SYSTEM THAT QUICKLY ROUTES YOU TO THE CORRECT TECHNOLOGY

PERSONNEL FOR EXPERT ASSISTANCE AND FASTER RESOLUTIONADVANCE

REPLACEMENT PARTS WITH A FIELD ENGINEER ARE DELIVERED WITHIN 4

HOURS OF DETERMINING THAT PART REPLACEMENT IS REQUIRED

- SERVICE AVAILABILITY: 24 HOURS/DAY X 7 DAYS/WEEK

- RESPONSE TIME: 4 HOUR(S)

- SERVICE DURATION: 1 YEAR(S)

- PRODUCTS SUPPORTED: 15540-4CHT1EW-SKIT: CISCO 4CH E/W SKIT (MUST

ORDER: 2X MUX/DEMUX 8X T1 TSP 2X LCMB)

Specifications and Information accurate but not guaranteed.