3YR UPG WARR 13X5 4HR CONFIGURED ULTRIUM 3U RACKMOUNT

Product Specifications and Information

GENERAL INFORMATION

- MANUFACTURER: HEWLETT-PACKARD

- MANUFACTURER PART NUMBER: U6336E

- SERVICE NAME: CARE PACK

- MARKETING INFORMATION: INCREASE EQUIPMENT AVAILABILITY AND

PRODUCTIVITY WITH RAPID-RESPONSE ONSITE SUPPORT FOR YOUR HP

HARDWARE.

SERVICE INFORMATION

- SERVICE TYPE: MAINTENANCE - PARTS AND LABOR - PHYSICAL SERVICE

- SERVICE DETAILS: 4-HOUR ONSITE RESPONSE:

FOR ISSUES THAT CANNOT BE RESOLVED REMOTELY AN AUTHORIZED HP

SERVICES REPRESENTATIVE ARRIVES AT YOUR SITE WITHIN 4 HOURS AFTER

YOUR CALL HAS BEEN LOGGED IF THIS TIME FALLS WITHIN YOUR CONTRACTED

SERVICE WINDOW. HP SERVICES RETURNS YOUR COVERED HARDWARE TO

OPERATIONAL CONDITION REPAIRING OR REPLACING COMPONENTS OR ENTIRE

UNITS AS NECESSARY. YOUR COVERAGE INCLUDES ALL REQUIRED PARTS AND

MATERIALS.

- SERVICE AVAILABILITY: 13 HOURS/DAY X 5 DAYS/WEEK

- RESPONSE TIME: 4 HOUR(S)

- SERVICE DURATION: 3 YEAR(S)

- PRODUCTS SUPPORTED: HP STORAGEWORKS DLT/SDLT 2 DRIVES

WARRANTY

- STANDARD WARRANTY: NOT APPLICABLE

Specifications and Information accurate but not guaranteed.