- CONTRACT FOR ONE YEAR FROM DATE OF PURCHASE CAN BE RENEWED.
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- DISPATCH CALLS FOR ONSITE REPAIRS TO RESELLER DESIGNEE......CAN USE
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NSN
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- ORDER CONFIRMATION LETTER WITH PASSWORDS WILL BE SENT BY EMAIL TO
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THE RESELLER
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- WITHIN 3 BUSINESS DAYS. RESELLER TO REGISTER ONLINE FOR
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ENDUSER
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- SUPPORT AVAILABLE US AND CANADA
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- GLOBAL SUPPORT AVAILABLE FOR SOFTWARE SUPPORT ONLY (NO DISPATCH)
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MUST BE IN ENGLISH.
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- CUSTOMIZATION AVAILABLE
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- EVERY CALL TAKEN TO RESOLUTION
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- FOR ADDITIONAL INFORMATON CONTACT C. SYVERTSON EXTENSION 25554 OR
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CHRISTINE.SYVERTSON@IDP.NET OR
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- 800-705-7057 #2.
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- NOTE TO SALES REP:
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- WHEN PLACING ORDER DIRECT SHIP MUST OBTAIN:
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- RESELLER CONTACT PHONE NUMBER AND EMAIL.
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- ENDUSER CONTACT PHONE NUMBER AND EMAIL (GENERATES PASSWORDS)
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SYSTEM AND OTHER REQUIREMENTS
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- DP-771507 - 100 POINTS FOR TSC HELPDESK SERVICES.
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- DP-771508 - 200 POINTS FOR TSC HELPDESK SERVICES.
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- DP-771509 - 500 POINTS FOR TSC HELPDESK SERVICES.
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- DP-771510 - 1000 POINTS FOR TSC HELPDESK SERVICES.
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|
|
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- AFTER ORDER PLACEMENT RESELLERS WILL RECEIVE AN E-AMIL TO CONFIRM
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THEIR ORDER. IN THE E-MAIL THERE WILL BE ID AND PASSWORD AND THE
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PHONE NUMBER TO DIAL IN TO UTILIZE TSC SERVICES.
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- DESKTOP SUPPORT - UNLIMITED CALL USAGE FOR (1) YEAR
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- 24X7 SOFTWARE & HARDWARE SUPPORT EXCLUDING INTEGRATED DATA PROCESSING HOLIDAYS
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(6)
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- HOW TO ASSISTANCE ON THE DESKTOP/LAPTOP/WORKSTATION FOR PC
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APPLICATIONS
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- CLIENT OPERATING SYSTEM TROUBLESHOOTING HARDWARE DISPATCH
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TRACKING & REPORTING
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- MINIMUM 5 USERS PER CONTRACT (IF UNDER 5 MIN. CONTACT C. SYVERTSON
|
X25554)
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