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- MANUFACTURER: CISCO SYSTEMS INC
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- MANUFACTURER PART NUMBER: CON-SAU-UMUSR-E
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- SERVICE NAME: SOFTWARE APPLICATION SUPPORT PLUS UPGRADES (SAU)
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- MARKETING INFORMATION: CISCO SOFTWARE APPLICATION SUPPORT PLUS
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UPGRADES (SAU) ENABLE YOU TO MAXIMIZE THE VALUE OF YOUR APPLICATION
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TECHNOLOGY BY PROVIDING AROUND-THE-CLOCK ACCESS TO TECHNICAL SUPPORT
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AND APPLICATION SOFTWARE UPDATES. THIS SERVICE OFFER UNIQUE FEATURES
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FOR CISCO APPLICATION SOFTWARE.
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- SERVICE TYPE: MAINTENANCE - NEW RELEASES UPDATE
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- SERVICE DETAILS: 24-HOUR TECHNICAL ASSISTANCE FROM THE CISCO
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TECHNICAL ASSISTANCE CENTER (TAC) VIA TELEPHONE AND THE WEB ONLINE
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TOOLS PLUS BUG FIXES MAINTENANCE AND MINOR PLUS MAJOR RELEASES*
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FOR THE SOFTWARE APPLICATION * A MINOR AND MAINTENANCE RELEASE
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REFERS TO AN INCREMENTAL RELEASE OF SOFTWARE THAT PROVIDES
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MAINTENANCE FIXES AND ADDITIONAL SOFTWARE FEATURES. A MAJOR RELEASE
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REFERS TO A RELEASE OF SOFTWARE THAT PROVIDES ADDITIONAL SOFTWARE
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FEATURES AND/OR FUNCTIONS.
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NOTE: DOMESTIC RESELLERS PURCHASING FOR INTERNATIONAL LOCATIONS WILL
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BE SUBJECT TO AN ADDITIONAL FEE
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- SERVICE AVAILABILITY: 24 HOURS/DAY X 7 DAYS/WEEK
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- RESPONSE TIME: NOT APPLICABLE
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- SERVICE DURATION: 1 YEAR(S)
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- PRODUCTS SUPPORTED: UNITY-UM-USR-E ONE UNITY UM FOR EXCHANGE USER
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- STANDARD WARRANTY: NOT APPLICABLE
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